We use Product Pains mainly for when they run into bugs. But we also use Product Pains for feature requests and stuff like that. Product Pains has been incredible. It might be the nature of our tool [Opentest], but it’s been really good. We really care about transparency and because we do video collection feedback, we want our customers to feel like they are being heard. We can do that by building features they want into our product. It’s amazing to have face-to-face time with them (virtually) to feel like they’ve been heard. It helps a lot with prioritizing our roadmaps and gives a good idea about what problems people are trying to solve with our tool.
Founder & Head of Engineering - Opentest
1%Stacklist Startups Are Using Product Pains
Visit the website: https://productpains.com/