We used to be on Intercom, but now we’ve developed our own chatbot. Given the ...
Founder - Rootstrap
Choosing a customer service tool was a lengthy decision process. We started with Front, then ...
Co-founder & CTO - Mixmax
We use Desk.com. It is a little bit more complicated to setup then Zendesk, but ...
Co-founder & CEO - Moesif
We use Groove because it’s super simple. They really focus on the core features. To ...
Co-founder & CEO - Student Loan Hero
For the most part, our team likes using UserVoice. We’re happy with it, and I ...
Co-founder - FullContact
We use Tender, and it does what it needs to do. But when you choose ...
VP of Product Development - RescueTime
We use a product called MindTouch with Salesforce Communities as a way of organizing documentation.
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
We use a tool called Support Hero to handle our support knowledge base. You can ...
Founder & CEO - Agorapulse
We use a service called Enchant for our customer ticketing platform. It’s really lightweight. We ...
Co-founder - Rocksbox