We use Intercom for customer service as well and responding to emails. We also have ...
Marketing Manager - Techloop
We used Freshdesk in the past but now we use Help Scout. We use Live ...
Co-founder & CTO - Tailor Brands
We use Desk.com. Our customer care team likes it.
CTO - Optoro
My favorite tool on the planet is Groove, a customer service software. At first we ...
Founder & CEO - MySiteAuditor
We use UserVoice for our forum, and we’re not very happy with it. It’s probably ...
Founder & CEO - Shortcut Labs
We use Tender, and it does what it needs to do. But when you choose ...
VP of Product Development - RescueTime
We use a product called MindTouch with Salesforce Communities as a way of organizing documentation.
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
We use a tool called Support Hero to handle our support knowledge base. You can ...
Founder & CEO - Agorapulse
We use a service called Enchant for our customer ticketing platform. It’s really lightweight. We ...
Co-founder - Rocksbox