We use Intercom for onboarding customers on the app and Zendesk for communicating with customers.
Director of Inside Sales - ForceManager
We like Help Scout a lot. It’s pretty good for ticketing, knowledge management, and databases, ...
CEO - Beeswax
Desk.com is good; it integrates well with Salesforce.
Co-founder & CTO - Teem
We started using Freshdesk. We did a test integration, and we liked the sleek modern ...
SVP of Engineering - Lola Travel
Groove is for customer support. It is linked to Gmail and all the customer interactions ...
Co-founder - Bayzat
We use UserVoice for our forum, and we’re not very happy with it. It’s probably ...
Founder & CEO - Shortcut Labs
We use our own ticketing system that we built using osTicket. osTicket is an open ...
Co-founder & CEO - AMPY
We’ve been using Tender for 10+ years, and they are great. They have fantastic customer ...
Founder - Built for Teams
We use Salesforce Service Cloud for customer service emails, and it also records all customer ...
Co-founder & COO - Casper
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
Freshservice is OK. It works fine for what we need. It was meant to be ...
Founder & CEO - Common