Groove reviews from startup founders

12 reviews by founders
Nov. 3, 2017

This might change in the future but currently we use Groove for [email protected] emails; for in-app stuff and live chat we use Intercom. Groove is great for taking in support emails and it creates tickets. In-app chats are done with Intercom. I don’t have a good reason for why we don’t do it all through Intercom. We started using it and just kept Groove and we’ve actually found it’s nice to have that separation. I really love the simplicity of it--I love the simplicity of the product. They don't do much new stuff there; they don’t ever say anything new, but what else do they need to do? They have their cool product and it does what it needs to do. I don’t find that integrates with anything well from that perspective. You should be able to get Groove and Intercom together. If I was Groove I would do that because some of their customers must be very close to leaving for Intercom, but for a support ticket it’s like a global inbox and works brilliantly.

Adam Hempenstall

Founder - Better Proposals

Feb. 18, 2017

Groove is for customer support. It is linked to Gmail and all the customer interactions are captured into Salesforce.

Talal Bayaa

Co-founder - Bayzat

Sept. 16, 2016

We use mainly Intercom and Groove for the ticketing system.

Perry Oostdam

Co-founder & CEO - Recruitee

Groove - Best Help Desk & Ticketing Tools for Startups

Groove is a minimalist customer service tool that works like a shared inbox for all of your support agents. For the customer, Groove mimics a simple email exchange, but on the backend it offers a number of streamlined communication features like ticket tracking, social media integration, canned responses and customer analytics. You can also use it straight out of your regular inbox without needing to log in to Groove’s portal. Groove is remarkably similar to Help Scout, but with a bit more functionality; for instance, Groove enables you to respond to social media posts, and also includes a widget that can display your help center without redirecting the user away from their current page on your site. Some of the tool’s weaknesses include an inability to merge contacts, but Stacklist users have generally positive feedback about the tool.

How startups use Groove?

Groove is intended for small to medium sized businesses, Seed to Series A. It pitches itself as the smaller, simpler Zendesk, and yet it still has an impressive list of features that help it scale further than other minimalist tools.

How much does Groove cost?

Groove has a free plan with a limited feature set that allows for two users and one inbox. Its only paid plan costs $15/user/month, and comes with additional features like social media integration, analytics, email tracking and a developer API.

Vendor info

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