Google Groups is another good tool. We do outbound calls for our clients. We have an alias that will take the email and create a new topic in the Google group. We can have a collaborative inbox. Whenever any person responds to a post, everyone sees it as a notification. Anyone can assign the topic to anybody else in the group.
Founder - Vicky Virtual
1%Stacklist Startups Are Using Google Groups
Visit the website: https://groups.google.com/