I can spend 2 hours watching FullStory videos of how people use our tool and spot moments when they are frustrated or confused. It is amazingly useful.
CEO - Hive
For us it is very valuable to track how the single user interacts with our product. For this purpose we use FullStory, a tool that is similar to Hotjar; it’s a screen tracker that allows you to really see how the users navigate your product and where they get stuck. You get simple analytics that are much more useful for me than what you can get from Google Analytics. It is also nicely integrated with Intercom and Slack.
CEO - Go Pollock
FullStory has been an amazing tool to find usability issues and help troubleshoot customer support problems--we can see exactly what our users see.
Co-founder & CEO - Inkshares
We use FullStory for user testing.
Co-founder - BuildZoom
FullStory acts like a DVR that records customer interactions on your website.
Co-founder & CEO - Townsquared
FullStory is a great tool for figuring out how our users are using our product, and see if they’re using it the way we initially thought they would. They record user sessions on the screen, allowing you to replay what users have done later on. The recordings really help you understand what users are doing on your site.
Co-founder & CEO - Rollout.io
FullStory shows you what your users see as they use your app, and if they’re not using an important feature.
Head of Growth Marketing (former) - Mention
Of all of these BI tools, we’re probably looking at FullStory most frequently. It’s so insightful—I use it almost daily for 5-10 minutes a day. We love the ability to see individual actions of users (what might be going wrong on a certain page, why conversions might be low on a certain page), and also their search has really come a long way. For instance, you can filter by “rage clicks” which detect when someone quickly clicks a button many times in a row, which can help identify bugs or frustrating parts of flows.
Co-founder - Eager
2%Stacklist Startups Are Using FullStory
FullStory is an app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation--empowering everyone in your organization to help build the best online experience for your customers.
Visit the website: https://www.fullstory.com/