We rely on FogBugz heavily. It has a lot of features built in a really nice way. It’s searchable, trackable and secure.
FogBugz has file sharing through their platform and through Kiln.
FogBugz is our end-to-end management platform. It automatically registers cases, tracks our responses, and syncs to our code base.
We use Fog Creek’s enterprise suite to manage our codebase and workflow. We use both Git and Mercurial for DVCS, so we needed a hosting solution that supports both seamlessly. Fog Creek's Kiln delivered that functionality and also provided enterprise-grade security (physically segregated private servers, automated backup, etc.). We then use FogBugz for issue tracking and knowledge management.
We use JIRA for issue tracking, and we love it. We switched to JIRA from FogBugz. We used FogBugz for the first three years of the business and we liked it a lot at first. Over time though, it became clear that it wasn’t moving forward; it was slow and it lacked some very basic things (like a scrum board). JIRA is much more fully-featured. We love the scrum board; it’s fantastic. And we just find JIRA really easy to use. It’s also fast, and gets us what we need. The only downside with JIRA is that setting it up is a pain, and you have to get it right. If you get the setup right, it’s fantastic. But if you don’t, you’ll be annoyed with it.
Co-founder - BuzzStream
FogBugz is great for bug tracking. It was started by the same people that made Trello and Stack Exchange.
Co-founder - Aviary
FogBugz is developed by Fog Creek Software, and is used for issue and bug tracking, project planning and management, collaboration, and time tracking. FogBugz also allows you to create discussion forums and wikis around any topic. Because of the combination of tools are all in one place with FogBugz, you can combine customer feedback and issues together so developers have the context they need without switching between multiple products.
Visit the website: http://www.fogcreek.com/fogbugz/