Salesforce is a necessary evil, but it works. And I actually like Salesforce a lot, it just needs to be updated for a 2015-type interface! I’ve tried many alternatives, both free and paid, including HubSpot and SugarCRM, and no other CRM has the backbone and support of Salesforce, especially in terms of integrations.
Our team is remote, so Slack is where we spend all of our time. We have all of our development tools integrated into Slack channels. In Slack, we basically have a firehose of all notifications for everything for development, including exceptions and commits. We also use it to keep track of all social chatter. So if anyone mentions us or uses our hashtags, it all goes into a channel. We also have Slack integrated with Intercom for customer support tracking, so when a customer emails support or signs up, we automatically have a notification in Slack. It gets noisy and busy, but it gives us good visibility into what’s happening with our company. The daily email digests show us great stats like how many people signed up yesterday. We also have single private channel support where we provide 1:1 support to customers from Slack. We currently have Slack integrated with Google Hangouts, Intercom and Zapier.
Intercom works well for us for now. It’s integrated with Slack, and it’s pretty nice. It allows us to easily have conversations with our customers. But I see it getting expensive at scale.
We chose MailChimp because they’re great and free (until mass scale). I also chose them based on reliability and familiarity. I’ve used them at a few other companies too--I’ve been using them since they launched.
All of our file hosting is on Box. We leave all of our assets there and all of our legal documents and contracts are kept there as well. I don’t like it too much, but it is more secure than Dropbox.
We use Tallie for expenses. There’s no real love or hate with it; it just works. It integrates and syncs nicely with Bill.com and QuickBooks to create a fully-integrated solution for us.
We have an outsourced CFO, who primarily deals with QuickBooks Desktop. It’s the standard, and I really have no feelings either way about it. Our CFO uses it for accounting and we use it to generate invoices too, and it works decently for that. We will probably move to Xero at some point, but for now, QuickBooks works for us.
Bill.com is expensive for receiving money, but it’s great for paying bills. With our workflow, when we get an invoice from a vendor, we forward it through to Bill.com, and it goes to the right person to approve, automatically. It also integrates with our bank.
The price and cost of Justworks was more affordable than TriNet or others. And from a conceptual standpoint, we really liked that the founders come from people management backgrounds at high-growth companies. This has meshed well with their vision. It’s an especially great HR management tool for developers and fast-growth companies. The only con at this point is that they don’t do performance tracking like Namely.
Trello is used mainly for housekeeping items like keeping track of referrals and event planning. It works great. It’s easy, no frills and integrates well with other systems, such as GitHub Issues.
We use GitHub Issues for source and version control, and for all of our internal workflows. We also use it to keep contracts, invoices and other documents with recent support for binary files. We love GitHub as a whole, and they’re a key partner for our product.
We use Buffer, but not extensively. It works pretty well. Over the next three months, we’ll be doing more targeted social media campaigns, so we’ll be using it more. We might even hire a third party to manage it for us.