It works pretty well. I feel like we’re still figuring out the robustness, but it's nice to integrate a lot of stuff. We still have to work with Zendesk but it’s interesting because so many people reach out in a variety of ways -- phone call, email, press, our help button. Or they email me directly, or on Facebook, text, Instagram. There’s so many different avenues of touchpoints when you’re running an ecommerce business and I don’t think there's a real strong solution for funneling all that into Zendesk other than manually.
The designers like the versatility of being able to integrate all the different software and to have everything from Illustrator to video production to Photoshop all in one place in the Adobe Suite.
Yotpo is the API for Shopify and handles reviews. It's had some glitches. We’re kind of working on it. As we grow we will continue to evaluate, but up to this point it's been fine. I’m not crazy about because there’s not a lot of personalization, but we like that we can integrate reviews on web pages including Instagram images, which is awesome.
This year we need to decide on a PLM and ERP. We haven't settled on one but that's something that we’ll look at. Jonar is our PLM and was a big move for us this year.
We like working with Shopify Plus. They always seem to be ahead of the game in thinking about what our needs are ahead as we grow. We thought we would need to switch off the platform this year, but they built up their capacity so I think we don’t need to go over to Magento like I thought. I think we can grow into a large company on it which is cool.
We tried a few different tools. We tried Basecamp as well Teamwork, Trello, and one more. We ended up on Asana because the ease of use and the way you can track projects there isn’t overly complicated. We can put photos in there. Trello just seemed like it would be more suited for creative agencies sharing assets where we just wanted project management.