Between Google Analytics and Chartbeat, we don’t use anything else for BI/Analytics because all the services are baked into our CMS, Say Media’s Tempest platform. We had used parse.ly before, but the pricing was prohibitive.
We use Chartbeat for real-time traffic monitoring. It’s just really solid, and it does what it promises.
Slack is God. It’s just really good. The features like emoji reactions make it fun, and make it feel different than email. As an editor, it’s nice to be able to put a checkmark icon on the conversation. And you can view conversations as a thread or a stream, and I like that. If you have a file, and you start comments on the file, what Slack does is it puts those comments in the stream, but they’re also attached as a thread attached to the file. If people are chatting in streams, you can follow the unified stream, or follow the thread. Slack has done a really great job figuring out the nuances of conversation.
We use PayPal for sending international payments and event ticketing. PayPal is integrated with Eventbrite, and it all just works. It’s very useful for us, and we haven’t found any other tool that does the same thing.
We love Zendesk Inbox--I cannot recommend it enough. It’s very hard to argue with the price (free). There are tons of team email and customer support apps, like Intercom, and they seem great, but they charge. If you just want to get emails from customers and answer as a team, Zendesk Inbox is a great option.
We use Google Drive because it’s integrated with Gmail.
We use Quip for collaborative documents, and we like their wiki. Wiki software, in general, is really bad, but Quip is the best I’ve seen. Quip’s interface is so much better than Google Drive. With Google Drive, every file is tied to an individual, rather than having team files. With Quip, if you’re in your team’s folder, you have access to everything. It is not based on the idea that one person owns a certain file. And Quip’s interface, especially on mobile, is so much better than Google Drive.
Zenefits' software is great. It’s all digital, so there’s no need to send paper forms back and forth with the HR department. It’s also great because their software can be used with contractors, which is usually a nightmare, but easy with Zenefits. But we don’t like the choices they have for insurance plans, and they don’t do international payments like others do.
All of our social media management is centralized on Buffer. It was recommended to us by our communications manager, who had used it at a previous company. For posting stories, Buffer works really well.
The editorial team at ReadWrite uses Trello. It’s very simple and visual, and the drag-and-drop interface is hard to beat. With Trello, I can see things at a glance. But it does not scale well if you have a lot of projects, since you can’t see all of your cards on one screen. Once you’re past 10 cards on Trello, you can get into trouble because the other cards get hidden. We can forget stories if we can’t see them.