Mode is crucial to the spread of information across the entire business--it makes it frictionless for everyone to interact with data and even easier for analysts or data scientists to create new analysis and data visualizations.
Our Customer Service team manage enquiries and tickets using Zendesk. This enables us to manage a flow of questions and comments from users and to be able to respond to them quickly and efficiently. Its analytics tools help us track and motivate team members and ensure our customers get a friendly, timely response.
SendGrid enables our CRM and transactional email infrastructure and gives us actionable data on how our users engage with all of our campaigns.
We use AppBoy for all of our CRM campaigns. It lets us have a one-to-one relationship with our users, and to deliver to them the right message at the right time.
We're lucky. Being a mobile app almost all of our transactions are handled by the App Store / Play Store which means we don't have to worry about creating a payment infrastructure. Whenever we want to process payment ourselves, we use Stripe--it makes both our users and engineers happy.