We use an open source tool called Kibana to create our own dashboard. We chose it because it’s free, and because it’s open source, you can configure it to show you only what you want to see, rather than generic sets of metrics that a company thinks you want to see.
We’ve been really happy with Base. It was simple to set up, and is a great out-of-the-box solution. It’s also intuitive, and has a nice UI. We’ve had some issues with latency, but they seem to be working through it, and keep improving their product. I spent the last 10 years using Salesforce, and it’s so complicated, you have to hire an outside firm to set it up! You don’t need any outside help to get Base up and running.
We’re really happy with Slack. We have it integrated with Stripe and PayPal, so as charges come in, they show up in Slack. We also have various Zapier zaps set up, so notifications from the website (e.g. leads and other activities) also show up in Slack.
We wanted less of a ticketing system, and something more interactive, so we chose Intercom. Our customers don’t want to go through a long support ticketing process, so Intercom was a better fit for how we interact with our customers.